Head of Collection & Default

Mobilink Bank

Posted 4 days ago 108 views Report Job

What is Head of Collection & Default - MMBL?

The position is responsible for managing and mitigating portfolio losses through the development and implementation of efficient and prudent collection strategies. This role ensures that the bank meets its collection & recovery benchmarks while adhering to the State Bank of Pakistan s (SBP) Fair Debt Collection Guidelines and bank internal policies and procedures. The Head C&D will play a key role in formulating a robust default management strategy that aligns with the bank s strategic business objectives. Additionally, the role emphasizes exceptional service delivery, ensuring that all collections actions comply with the regulatory framework on the Fair Treatment of Customers, maintaining a balance between effective collections and customer care.

What Head of Collection & Default - MMBL does?

Strategy Development & implementations:
Develop and implement a robust & new collection & default strategy in line with bank business objectives while ensuring implementation of an effective structure to maximize recoveries against Non-Performing Loans and charged-off account.
Monitor collection budgets, forecasts, and variances, ensuring proper financials & monitoring of delinquent portfolio.
Create a feedback loop with line management to assess the efficiency and effectiveness of collection and default processes, and recommend improvements as needed.
Develop and update policies, procedures, and guidelines to govern collection activities & providing on-job staff trainings
Monitoring Collection & Default Benchmarks:
Monitoring of delinquent portfolio bucket wise, region, branch and individual as per bank policy (secured & Un-secured) and regulatory guidelines.
Conduct regular market intelligence to identify unforeseen portfolio risks and update stakeholders on potential issues and the corresponding remedial strategies.
Refer high-risk delinquent cases to the legal department for initiating legal proceedings to recover outstanding amounts.
Assign targets to staff and monitoring the achievements as per overall objectives & default management strategy.
Policy Compliance & Internal control:
Implement and enforce internal control procedures to ensure all functions under supervision adhere to established processes and guidelines.
Ensure fair treatment mechanism within the unit and default management guidelines provided by the SBP
Governance & Administration:
Assist CBO in Board & Governance matters.
Ensure reports submissions to all the stakeholders as per defined timelines and protocols.
Other Tasks:
Other Tasks assigned by line manager from time to time

What are we looking for and what does it require to be Head of Collection & Default - MMBL?

Bachelor s degree in Finance, Business Administration, or a related field. A Master s degree or professional certification in collections or finance is a plus.
Minimum of 10 years of experience in collections & Default management at managerial level
Experience in the microfinance or banking industry, specifically managing collections teams, is highly preferred.
Proven track record of achieving collection targets, managing teams, and implementing effective recovery strategies.
Essential Skills
Strong organizational skills & Team Management skills
Strong Leadership skills
Proficient in MS Office
Sound communication and interpersonal skills
Ability to work independently
Ready for field visits frequently
Ability to work under pressure

Job Details

Industry:

Banking/Financial Services

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Apply Before:

Dec 28, 2024

Posting Date:

Dec 20, 2024

Mobilink Bank

Banking/Financial Services · 1001-1500 employees - Islamabad

Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.