Posted Aug 20, 2024 225 views
- 1. Conduct in-depth analysis of existing processes to identify inefficiencies and bottlenecks.
- 2. Develop and implement strategies for process improvement, considering both operational and technological solutions.
- 3. Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
- 4. Timely Preparation of daily G2P disbursement reports for submission to stakeholders.
- 5. Utilize data analysis tools and techniques to identify tends, patterns, and areas of improvement.
- 6. Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
- 7. Provide and training and guidance to employees on new processes and best practices.
- 8. Stay -up-to date with industry trends and advancements in business process regarding reengineering methodologies.
- 9. work with business users and stakeholders to develop and implement improved business processes.
- 10. Collect, analyse, and document business rules, processes, and prepare use cases or other types of requirements documentations.
- 11. All sort of disbursement related to G2P in a timely and efficient manner.
- 12. Maintain and keep record of data up to date all the time for internal/external audit.
- 13. Timely reconciliation of real time disbursements.
- 14. Any other task assigned by the Line Manager.
- 1. Ensure compliance with Bank s policies and procedures as well as SBP/prudential regulations for smooth conduction of Branchless/Bank Operations efficiently and consistently. 2. Ensure complete understanding of Branchless/Bank Operations, policies & documentation requirement.
- 3. Liaison with DFS regional coordinator, corporate clients, partners, and correspondent banks coordinators for operational execution.
- 4. Assist team members with customer issues and complaints, follow-up as necessary.
- 5. Proficient in using different portals/Modules for catering customer requests.
- 6. Monitor and maintain accounts and ensure KYC information is accurate and up to date in internal systems.
- 7. Use a variety of methods to professionally communicate with internal and external stakeholders throughout the business day regarding work to resolve disputes/complaints in a timely and efficient manner.
- 8. Preparation and maintenance of dashboards of maintenance activities performed by the individual as well as team to monitor overall performance in line with the relevant Key Performance Indicators.
- 1. Proficient in MS Office/Power BI/Power Point etc
- 2. Strong analytical skills
- 3. Team management
- 4. Time management
- 5. Customer Relationship
- 6. Ability to work under pressure
- 7. Sound communication and interpersonal skills
- 8. Data Reporting and Analysis skills.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
What is your Competitive Advantage?
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
