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- Ensure compliance with Bank s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
- Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
- Resolving customer s queries and lodging complaint, handling of on spot customer s queries, complaints logging and forwarding to respective department for resolution.
- Delivering Sound image and having proficient knowledge of bank s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
- Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency.
- Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer.
- Compliance with statutory requirements and Ensure the secrecy of the customer and bank data.
- Having good knowledge of all bank s Operational Manual & Products.
- Any other Task Assign by Line Manager.
- Education: Minimum Bachelors but preferably Masters
- Experience: 3 to 5 years
- Skills:
- Proficient in MS Office
- Strong analytical skills
- Team management
- Time management
- Negotiation skills
- Customer Relationship
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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