This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 17, 2022 11 views
Part Time : From 6 PM to 12 Am & 12 AM to 6 AM
MALE & FEMALE : Islamabad & Rawalpindi
Work From Home Available
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- bility to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Job Details
Industry:
Functional Area:
Total Positions:
25 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
1 Year - 4 Years
Apply Before:
Apr 18, 2022
Posting Date:
Mar 17, 2022
MFB Marketing
Accounting / Taxation · 11-50 employees - Dhirkot, Islamabad, Karachi, Lahore, Peshawar, Quetta, Rawalpindi
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