Posted Jan 03, 2023 659 views
General Position Summary
IT Officer is responsible to monitor and maintain the computer systems and networks of Mercy Corps. Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems. S/He will ensure timely delivery of services required in maintaining the smooth running of IT equipment. S/He will coordinate with staff for keeping updated IT systems / equipment. S/He will analyze future needs and arrange training for staff and back-up record.
Essential Job Functions:
- Work in coordination with Supervisor in implementing IT Policy and standard procedures advised by HQ
- Install and configure computer hardware, network equipment and printers, operating systems and user applications
- Responsible for smooth operation of installed IT Network within MC Islamabad and Lahore offices
- Run and maintain basic Server services including DHCP, File-tree, Web Server etc.
- Ensure system backup system is in place on user systems as well as backup on cloud through server is functional. Confirm user data security.
- Regularly monitor and maintain computer systems and networks for standardization
- Ensure all MC computers’ security, Anti-virus installed and up to date
- Set up new users' accounts and profiles on systems and in Server
- Provide support in procedural documentation and relevant reports
- Troubleshooting/Provision of technical onsite/remote support to staff as required through on phone requests
- Facilitate staff in virtual/remote calls and meetings
- Help Inventory Controller in maintaining accurate and updated IT equipment Inventory
- Have understanding of Android and IOS based Mobile phones and applications
- Ability to determine the equipment that meets organization’s requirements
- Analyzes future needs for acquisition related to IT Infrastructure
- Regular visits to MC Lahore office for support and standardization of systems
- Procurement of small items and process IT related payments
- Other relevant duties as assigned by the supervisor
Supervisory Responsibility:N/A
Accountability:Accountable for following the MC Information & Communication Technology policy, Code of conduct and MC Conflict of interest policy.
Reports Directly To: ICT Coordinator
Works Directly With: Operations team, Finance Team and Program Team in Islamabad
Knowledge and Experience
- A minimum of 3-year experience in Information Technology Support functions preferably in NGO/INGO with a Bachelors degree in relevant IT field from a recognized university.
- Demonstrated understanding of local laws, policies and protocols of different INGOs/ donor agencies.
- Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff.
- Effective verbal and written communication, fluency in both written and spoken English/Urdu. Knowledge of local languages is an asset
- Excellent computer skills (Word, Excel, MAC OS, Windows OS).
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members and a proven ability to solve problems independently without direct supervision.
Only shortlisted candidates will be called for interview.
Organization reserves the right to accept or reject any or all CV(s) without assigning any reason.
We are an equal employment opportunity employer and female are strongly encouraged to apply.
Skills
Job Details
Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has operated in Pakistan since 1986. Mercy Corps’ work in Pakistan originated from its support to Afghan refugee communities, focused on providing access to water, health improvement and vocational training for the refugee community in Balochistan Province. In recent years, Mercy Corps has expanded both sectorally and geographically throughout the country, and is now one of the lead agencies providing health services especially tuberculosis control and maternal, neonatal and child health. It has been a major player in all emergency relief efforts in the country, responding to the earthquake of 2005 in Khyber Pakhtunkhwa; flooding and earthquake in Baluchistan in 2007 and 2008; and to the Sindh floods of 2010 and 2011. In addition to public health and emergency response, Mercy Corps currently implements programming in the sectors of youth engagement, water/ sanitation, and economic development.
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