Network Operation Center Engineer

Meraki Digital Marketing

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PKR. 50,000 - 80,000/Month

Join us and be part of a forward-thinking company that values collaboration, innovation, and excellence in the telecom industry.

*Position Definition: *

System monitoring & reporting, ticket flow handling, reporting and proactively troubleshooting the issues related with the traffic that the next-generation IP service provider company is into.
Checking QoS figures and customer needs by day. Providing solutions and getting in contact with the customers about the updates.
Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations. Enhancing corporate response goals to customer troubles. *Responsibilities:* NOC Engineer will have the following main duties;
Monitoring, reporting, and analyzing real-time, in-depth, network performance statistics for all network elements. · Prioritizing multiple tasks, reporting and demands. · Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system · Establishing and maintaining cooperative working relationships with co-workers, engineers and account executives

*Required Skills/Background:*

Bachelor's degree in Statistics, Physics, Mathematics, Computer Sciences, Telecommunication or related field.
VOIP Knowledge is a plus.
Highly motivated to learn new technologies and acquire new skills
Exceptional attention to detail, analysis, problem-solving, communication, and organizational skills
Good command of verbal and written English.
Demonstrate team skills such as communication, process development, support for team members, meeting commitments, accountability, reliability, and good judgment.
Willing to work in a shift system.
Willing to work on national Holidays (Bonus will be given).