IT Network Officer

MENZIES-RAS Pvt Ltd

Multiple Cities, Pakistan

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Posted 13 hours ago 111 views Report Job

PKR. 70,000 - 90,000/Month

Key Accountabilities Included:

Monitor incoming tickets and prioritize based on urgency and impact.
Assign tickets to respective engineers located in different stations according to user’s location and nature of the issue.
Ensure timely resolution of tickets by following up with assigned engineers and users.
Provide Level 1 support to Head office staff when required, addressing their technical issues promptly and effectively.
Monitor Service Level Agreements (SLAs) and ensure adherence to agreed response and resolution times.
Communicate with engineers to ensure they are meeting SLAs and address any deviations.
Generate Cisco Meraki logs for all stations with Cisco devices.
Identify and highlight instances of all social app misuse that violates company policies.
Assist in conducting training sessions with line managers to educate staff on IT systems and procedures.
Maintain accurate records of IT devices and equipment.
Keep track of paper count for assigned stations and ensure adequate stock levels.
Record IT expenses for assigned stations and ensure proper documentation.
Coordinate with station teams to ensure entry of expenses and paper counts.
Collaborate with teams at different stations to coordinate IT activities, share best practices, and ensure consistency in expense reporting and paper count entries.
Perform imaging of new systems of deployment across stations
Install user-required software on IT systems.
Install in-house, Menzies, Airlines and third-party software and applications as needed.
Coordinate with teams across different stations to ensure consistent IT Support and reporting.

Minimum Qualifications / Experience/ Knowledge/ Skills

Minimum Bachelors in Computer, BSCS, BSIT or MCS/MIT.
3 Years of experience in relevant feild.

Skills

Log Management Training Coordination Ticketing Software Command Technical Assistance

Job Details

Industry:

Aviation

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Nov 02, 2024

Posting Date:

Oct 28, 2024

MENZIES-RAS Pvt Ltd

Aviation · 2001-2500 employees - Islamabad, Rawalpindi

Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.