Posted Aug 30, 2024 759 views
Patient Scheduling and Appointments
- Coordinate and manage patient appointments, including scheduling follow-up visits, consultations, and diagnostic tests.
- Ensure timely communication with patients regarding their appointments, changes, and cancellations.
Patient Registration and Documentation
- Assist patients with the registration process, including collecting necessary personal and medical information.
- Maintain accurate and up-to-date patient records, ensuring all necessary documentation is completed and filed.
Patient Communication and Support
- Serve as the primary point of contact for patients, answering queries, and providing information about services, procedures, and billing.
- Address patient concerns and complaints, escalating issues to the appropriate department if necessary.
Coordination with Medical Staff
- Liaise with doctors, nurses, and other healthcare professionals to ensure smooth patient flow and timely delivery of care.
- Coordinate between different departments to facilitate diagnostic tests, treatments, and referrals.
Billing and Insurance Coordination
- Assist patients with billing inquiries, including explaining charges, processing payments, and handling insurance claims.
- Ensure all necessary pre-approvals and documentation are completed for insurance processing.
Operational Support
- Manage the daily operations of the OPD, including managing patient flow, ensuring availability of necessary supplies, and maintaining a clean and organized environment.
- Monitor and report on the department's performance, including patient satisfaction and operational efficiency.
Health and Safety Compliance
- Ensure the OPD complies with health and safety regulations, including infection control protocols and patient confidentiality.
- Educate patients and visitors on OPD policies and procedures to ensure a safe environment.
Data Management and Reporting
- Maintain and analyze patient data to support clinical and administrative decision-making.
- Prepare and present reports on patient volume, appointment utilization, and other key metrics.
Continuous Improvement
- Identify areas for improvement in patient care and service delivery, and work with the team to implement changes.
- Participate in training and development activities to stay updated on best practices in patient coordination and healthcare management.
Skills
Job Details
Medikay Cardiac Centre
At the Medikay Cardiac Centre, we strive to provide the best quality of cardiac treatment and care available in the twin cities of Islamabad and Rawalpindi in a comfortable environment. Our Centre provides a holistic set of diagnostic, therapeutic and rehabilitative cardiac services using innovative techniques. We believe that patients should be able to get the necessary treatment and care in a simple, convenient and hassle-free manner. Our team’s objectives are focused on optimizing the patient experience at the Medikay Cardiac Centre. We are focused on utilizing the latest available technologies and techniques in order to provide the best possible services to our patients.
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