Customer Support Agent

MedicallySMART

Multiple Cities, Pakistan

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Posted Jan 06, 2025 396 views Report Job

PKR. 50,000 - 90,000/Month

We are looking for highly skilled Customer Support Agents to provide exceptional service to our U.S.-based HEALTHCARE clients. As a part of our team, you will be the first point of contact for customer inquiries, helping resolve issues, answer questions, and ensure a seamless experience.

If you are passionate about delivering excellent customer service, possess strong communication skills, and can handle diverse scenarios with empathy and professionalism, we want to hear from you!

Key Responsibilities

Respond to customer queries via phone, email, and chat promptly and professionally.
Handle complaints, troubleshoot issues, and escalate complex problems when necessary.
Maintain accurate and detailed records of customer interactions in the CRM system.
Collaborate with internal teams to ensure timely and effective resolution of customer concerns.
Adapt communication style to align with U.S. cultural and business norms.

What We’re Looking For

1. Skills & Qualifications:

Excellent English communication skills (written and verbal).
Neutral or U.S.-friendly accent.
Proficiency in customer service tools like CRMs.
Ability to handle multiple tasks efficiently while maintaining attention to detail.

2. Traits:

Empathy and patience to deal with a variety of customer needs.
Strong problem-solving skills and a proactive attitude.
Time management and the ability to work in high-pressure environments.
Adaptability to U.S. cultural norms and business expectations.

Requirements

Bachelor's degree or equivalent experience in customer service or a related field.
1+ year(s) of experience in a customer support role (preferably for U.S. or international clients).
Availability to work night shifts to align with U.S. time zones.
Can commute to Bahria Town, Phase 7, Islamabad.

What We Offer