Medical Virtual Assistant

Medical Revenue Experts is seeking a dedicated Medical Virtual Assistant with a strong background in healthcare administrative support to join their team. This role is ideal for individuals with at least two years of professional experience, including roles such as a Virtual Assistant or Medical Scribe, who possess proficient knowledge of medical terminology and electronic health records. The position demands meticulous attention to detail, excellent communication skills, and familiarity with digital tools and electronic health record (EHR) software. The ideal candidate should be comfortable working in US time zone shifts and based in or willing to work on-site or hybrid in Islamabad. Although no team management responsibilities are required, the role plays a critical part in supporting US healthcare clients by handling appointment scheduling, patient communication, insurance verification, and data entry with a focus on maintaining HIPAA compliance and security protocols. This role offers a competitive salary along with professional training and growth opportunities within a structured, professional environment. Candidates who have prior experience in US healthcare or medical billing and a sound understanding of HIPAA-compliant documentation practices are preferred but not mandatory. The Medical Virtual Assistant will be an essential part of Medical Revenue Experts mission to offer accurate, efficient administrative services that facilitate smooth patient interactions and compliance with healthcare regulations. This is an excellent opportunity for professionals looking to advance their career in healthcare administration while contributing to a vital sector.
Responsibilities

Manage electronic health records accurately, maintaining patient confidentiality and adhering strictly to HIPAA compliance and security protocols.
Schedule and manage patient appointments efficiently across various platforms, ensuring optimal time management and communication.
Facilitate clear and professional communication with patients, healthcare providers, and insurance companies to ensure all administrative tasks are completed accurately and promptly.
Verify patient insurance coverage and process related documentation in accordance with regulatory and company standards.
Conduct precise data entry and maintain up-to-date medical and billing records to support medical revenue cycle management.
Assist with telehealth support services, providing technical and administrative support to maintain smooth virtual healthcare sessions.
Maintain high accuracy in transcription and medical scribing activities as required.
Collaborate with other healthcare administrative staff to streamline workflows and optimize patient and provider satisfaction.
Participate actively in training sessions to enhance skills related to medical billing, electronic health records management, and HIPAA regulations.
Adapt to working within US time zone shifts, demonstrating reliability and professional flexibility.
Comply with all policies and procedures set by Medical Revenue Experts to ensure a professional and secure work environment.