Posted Sep 22, 2024 672 views
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communication and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.
Responsibilities:
- Proactively address customer inquiries across various channels (email, chat) with clear, concise, and accurate communication.
- Leverage your proficiency in Microsoft Excel/Google Sheets for data analysis and reporting, MS Word/Docs for professional documentation, and QuickBooks for financial management tasks (optional: Adobe Creative Suite for visual communication).
- Maintain a high level of service by providing timely responses, demonstrating a friendly and helpful demeanor, and actively listening to customer concerns.
- Offer creative solutions by recommending alternative products, suggesting troubleshooting steps, and thinking outside the box to resolve complex issues.
- Continuously learn and adapt by staying updated on system changes, process updates, and product information.
- Handle objections and challenges with composure and professionalism, prioritizing de-escalation and building trust.
Qualifications:
- Minimum 2 years of experience in customer service or a related field.
- Proven ability to communicate effectively in writing and verbally.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ideally QuickBooks (optional: Adobe Creative Suite).
- Strong problem-solving and analytical skills.
- Positive attitude, excellent interpersonal skills, and a commitment to building rapport with customers.
- Ability to work independently and as part of a team.
We offer:
- A competitive salary and benefits package.
- Opportunity to make a real difference in the lives of our customers.
- A supportive and collaborative work environment.
- Continuous learning and development opportunities.
If you're passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, we encourage you to apply!
Job Details
Media Signs LLC
We are a signs and graphics printing company located in NYC.
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