Bookings & Customer Coordinator

Maya Cabs is seeking a detail-oriented and proactive Bookings & Customer Coordinator to join our team. This role focuses on managing customer relationships and coordinating bookings to ensure smooth and efficient service delivery. The ideal candidate excels at multitasking, communicates clearly, and pays close attention to detail while handling multiple responsibilities such as customer support, calendar management, and business outreach. With a minimum of two years of related experience, the candidate must bring enthusiasm and organizational skills to support our service operations effectively. As a key contributor to Maya Cabs, the Bookings & Customer Coordinator handles day-to-day booking interactions and maintains positive relationships with customers. This position involves managing appointments, responding promptly to customer inquiries, and coordinating internal schedules to maximize operational efficiency. Although this role does not involve managing a team, it requires strong interpersonal and communication abilities to collaborate with various departments, ensuring a seamless customer experience and supporting the companys business growth objectives.
Responsibilities

Manage incoming booking requests and schedule trips accurately using booking management tools.
Maintain and update customer information in the Customer Relationship Management system.
Coordinate calendars to avoid scheduling conflicts and ensure timely service delivery.
Provide prompt and professional support to customers addressing inquiries, feedback, and concerns.
Collaborate with drivers and operations teams to communicate booking details and confirm availability.
Monitor booking statuses and follow up with customers to confirm or reschedule appointments as necessary.
Assist in business outreach efforts by identifying opportunities to enhance customer engagement and retention.
Ensure accurate record-keeping of all booking and customer interactions according to company policies.
Prioritize multiple tasks effectively to meet service deadlines and maintain high customer satisfaction.
Identify process improvement opportunities to enhance the booking and customer coordination workflow.