Customer Service Representative

Maveran Solutions is seeking a dedicated HR and Customer Service Representative to join our team. This role focuses on supporting our human resources functions including recruitment, employee relations, performance management, and training. The successful candidate will also provide exceptional customer service to ensure client satisfaction and support organizational goals. This position requires at least one year of relevant experience and does not involve managing a team. The ideal candidate will handle various HR processes such as talent acquisition, onboarding, and employee development programs alongside handling customer inquiries and ensuring the highest standards of customer service. Strong organizational skills, attention to detail, and the ability to communicate effectively with employees and customers are essential to successfully fulfilling this role.Responsibilities

Assist with the recruitment process including sourcing candidates, scheduling interviews, and maintaining candidate records.
Support employee onboarding by organizing training sessions and facilitating smooth integration into the company.
Manage employee relations by addressing questions, resolving conflicts, and maintaining a positive work environment.
Coordinate performance management activities such as review schedules, documentation, and follow-ups.
Develop and support employee training programs to enhance skills and career development opportunities.
Maintain HR information systems with accurate and up-to-date employee records.
Deliver excellent customer service by responding promptly to inquiries and resolving issues effectively.
Ensure compliance with company policies and procedures while promoting a supportive workplace culture.
Collaborate with different departments to support HR initiatives and customer service improvements.
Monitor customer feedback and recommend improvements to enhance overall service quality.