Team Lead Operations

We are seeking an experienced and dynamic Team Lead to manage and guide a team of customer service representatives. The ideal candidate should have a proven track record in team leadership, with excellent communication and organizational skills, and a dedication to mentoring and developing team members.

Key Responsibilities:

Leadership: Lead, inspire, and manage a team of customer service representatives, ensuring they meet daily, weekly, and monthly performance goals.
Performance Management: Continuously monitor team performance, provide constructive feedback, and implement strategies to enhance productivity and service quality.
Training & Development: Identify the training needs of the team, organize training sessions, and ensure ongoing development to meet industry standards.
Operational Efficiency: Oversee day-to-day operations, streamline processes, and ensure adherence to company protocols to maximize efficiency.
Conduct real-time monitoring of team performance to ensure adherence to SLAs and prompt resolution of operational issues.
Reporting: Compile and present detailed performance reports to senior management, highlighting successes, challenges, and areas for improvement.
Problem Solving: Proactively address and resolve any team issues or conflicts, ensuring a positive and productive work environment.
Compliance: Ensure the team adheres to all company policies, procedures, and quality standards.

Qualifications:

Experience: Minimum 2 years of experience as a Team Lead in a BPO or related field.
Skills: Strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks and work effectively under pressure.
Technical Proficiency: Proficient in MS Office and CRM software.

Why Join Mars BPO?

Leadership Role: Take charge of a pivotal role in a thriving organization.
Professional Growth: Work in a fast-paced environment with ample opportunities for career advancement.
Comprehensive Benefits: Competitive salary and perks, including a drop-off service for female employees within a 10 KM radius.

Skills

Team Management Skills Leadership Skills Communication Skills

Job Details

Industry:

Call Center

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Civil Lines, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Jan 18, 2025

Posting Date:

Dec 17, 2024

MARS BPO

Call Center · 51-100 employees - Karachi

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p