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Operations Manager

MARS BPO

Multiple Cities, Pakistan

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Posted Aug 15, 2024 716 views

PKR. 80,000 - 150,000/Month

We are looking for an experienced Operations Manager to join our team and help us build a positive, engaging workplace culture.

Key Responsibilities:

Operational Management:

Oversee day-to-day operations, ensuring smooth workflow and adherence to company policies.
Monitor and manage key performance indicators (KPIs) to ensure targets are met or exceeded.
Develop and implement strategies to improve operational efficiency and productivity.

Team Leadership:

Lead, mentor, and motivate a team of supervisors and agents to achieve high levels of performance.
Conduct regular performance reviews, provide feedback, and develop action plans for improvement.
Foster a positive and collaborative work environment that promotes employee engagement.

Client Management:

Serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns promptly.
Maintain strong client relationships by providing regular updates and performance reports.
Identify opportunities for account growth and work closely with clients to achieve their business objectives.

Process Improvement:

Analyze current processes and identify areas for improvement to optimize efficiency.
Implement best practices and continuous improvement methodologies across operations.
Stay updated with industry trends and integrate new technologies and practices to enhance service delivery.

Financial Management:

Prepare and manage budgets, ensuring cost-effective operations while maintaining high-quality standards.
Monitor expenses and implement cost-saving initiatives without compromising service quality.
Report on financial performance and make recommendations for adjustments as needed.

Compliance and Quality Assurance:

Ensure operations are in compliance with regulatory requirements and company policies.
Monitor quality assurance measures to maintain high standards of service delivery.
Address any issues related to compliance or quality promptly and effectively.

Qualifications:

Experience: Minimum of 3 years in a BPO environment, with at least 2 years in a supervisory or managerial role.
Education: Bachelor’s degree in Business Administration, Management, or a related field is preferred.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven ability to manage multiple tasks and projects simultaneously.
Strong analytical and problem-solving skills.
Proficient in using BPO-related software and tools.
Ability to work under pressure and meet deadlines.

Preferred Qualifications:

Experience working with international clients.
Knowledge of process improvement methodologies like Six Sigma or Lean.
Experience in managing financial budgets and cost control.

What We Offer:

Competitive salary and performance-based incentives.
Opportunities for career growth and professional development.
A dynamic and supportive work environment.
Health and wellness benefits.

Skills

Telemarketing Skills Fluent in English Leadership Skills Team Management

Job Details

Industry:

Call Center

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

No Preference

Age:

18 - 35 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Sep 16, 2024

Posting Date:

Aug 15, 2024

MARS BPO

Call Center · 51-100 employees - Islamabad, Rawalpindi

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p