HR Manager

MARS BPO

Multiple Cities, Pakistan

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Posted 4 hours ago 50 views Report Job

PKR. 80,000 - 100,000/Month

We are seeking an experienced HR Manager with a proven track record in the BPO industry. The ideal candidate will have a deep understanding of HR processes, talent management, and compliance. Experience in managing recruitment for Final Expense (FE) campaigns is a plus. You will be responsible for overseeing HR operations, managing the employee life cycle, and supporting the recruitment and on-boarding of high-performing teams for BPO campaigns.

Key Responsibilities:

Talent Acquisition & Recruitment:
Lead recruitment efforts for both operational and support roles in the BPO, focusing on high-volume hiring for Final Expense (FE) campaigns.
Collaborate with campaign managers to forecast hiring needs and design recruitment strategies tailored to FE campaigns.
Build and maintain candidate pipelines, utilizing various sourcing techniques, including job boards, networking, and employee referrals.
Ensure the recruitment process meets the specific requirements of Final Expense campaigns, including compliance with campaign standards.
Employee Relations & Engagement:
Handle employee relations issues, including grievances and disciplinary matters, ensuring a fair and supportive approach.
Develop and implement engagement strategies to foster a positive work environment and reduce attrition, especially for Final Expense teams.
Conduct employee surveys, focus groups, and regular feedback sessions to improve overall employee satisfaction.
Performance Management & Development:
Lead the performance management process, ensuring goals are aligned with campaign targets, especially in FE campaigns.
Identify and implement training programs to enhance the skills of employees working on Final Expense campaigns and other BPO projects.
HR Operations & Compliance:
Ensure the company adheres to all labor laws and industry regulations, with particular attention to the requirements of Final Expense (FE) campaigns.
Maintain employee records, contracts, and payroll, ensuring compliance and accuracy.
Stay up to date on BPO-specific HR practices and regulations.
HR Strategy & Planning:
Work with senior leadership to create HR strategies that support the business goals, particularly those related to FE campaigns.
Analyze HR metrics and provide data-driven insights to optimize hiring, retention, and employee satisfaction.

Qualifications & Skills:

Mandatory:
5-8 years of HR management experience, with at least 3 years in a BPO environment.
Minimum 3 years of experience in BPO industry is mandatory requirement.
Strong expertise in recruitment, with experience managing large-scale hiring campaigns.
Preferred:
Experience in Final Expense (FE) campaign hiring or recruitment for similar BPO campaigns.
Additional Skills:
In-depth knowledge of labor laws and compliance.
Strong communication, leadership, and problem-solving abilities.
Ability to manage multiple projects in a fast-paced environment.
Proficiency in HR software and tools.

Why Join Mars BPO?

Growth Opportunities: Be part of a growing team with opportunities for career advancement.
Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a difference.
Comprehensive Benefits: Enjoy a competitive salary, and other perks.

Skills

Recruitment Management Human Recourse Management Telemarketing Skills

Job Details

Industry:

Call Center

Functional Area:

Human Resources

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

Male

Age:

18 - 35 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Nov 13, 2024

Posting Date:

Oct 12, 2024

MARS BPO

Call Center · 51-100 employees - Islamabad, Rawalpindi

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p