Posted Nov 02, 2024 281 views
Job Responsibilities:
Real-Time Translation: Provide live translation support during customer interactions via phone or chat, ensuring clear communication between Chinese-speaking clients and staff.
Documentation Translation: Translate customer service scripts, FAQs, and other relevant materials from Chinese to English and vice versa.
Cultural Adaptation: Adapt communication styles and messaging to fit cultural nuances and improve customer engagement.
Quality Assurance: Review recorded calls and written communications for accuracy and consistency in translations, providing feedback for improvement.
Training Support: Assist in training new staff on cultural sensitivities and effective communication strategies with Chinese-speaking clients.
Client Interaction: Handle inquiries from Chinese-speaking clients, providing assistance and resolving issues as needed.
Collaboration: Work with the operations team to enhance service delivery and customer satisfaction.
Qualifications:
Education: Bachelor’s degree in Translation, Linguistics, or a related field preferred.
Experience: Previous experience in a call center environment or customer service role is a plus.
Language Proficiency: Fluent in Chinese (Mandarin or Cantonese) and English, with excellent verbal and written skills in both languages.
Communication Skills: Strong interpersonal and communication skills to effectively assist clients and colleagues.
Cultural Awareness: Understanding of Chinese culture and customer service expectations.
Technical Skills: Familiarity with call center software and tools is an advantage.
Job Details
MAKJ Digital Pvt Limited
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