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Communication Associate

Maansal Digital Solutions

Posted Sep 04, 2023 212 views

Responsibilities:

Manage large amounts of inbound and outbound calls & messages in a timely manner.
Respond to local and international customers.
Identify customers' needs, clarify information, research every issue, and provide solutions.
Build sustainable relationships and engage customers by going the extra mile.
Guide customers through troubleshooting, navigating the company site, or using the products or services.
Work with multiple platforms, e.g., Instagram, Facebook, WhatsApp, Shopify, etc.
Provide detailed reports on customer insights.

Requirements:

At least one year of professional experience.
Strong communication skills (both verbal and written).
Fluent in English & Urdu.
Great active listening skills.
Computer literacy.
Basic knowledge and fluency in Microsoft Excel.

Skills

Telephonic Conversations Quality Control Knitting عمليات خدمة العملاء

Job Details

Industry:

Advertising / PR

Functional Area:

Marketing

Total Positions:

2 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Oct 05, 2023

Posting Date:

Sep 04, 2023

Maansal Digital Solutions

Advertising / PR · 11-50 employees - Karachi

Maansals is an e-Commerce & Media company that manages multiple digital brands, such as, Manto Store (Fashion), Haniya Accessories (Jewellery), Footprints (Gifting Ecom), Inspired Perfumes (Beauty & Cosmetics)