Posted Feb 19, 2024 286 views
As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the company.
Responsibilities:
As a Customer Support Representative, your main responsibility is to provide exceptional customer service to the customers. Your job description may include:
- Responding to customer inquiries: You will be responsible for responding to customer inquiries and requests through various channels, including email, chat, and phone. You will need to be knowledgeable about the products/services, features, and policies to be able to provide accurate information to customers.
- Troubleshooting technical issues: You may be responsible for troubleshooting technical issues that customers may encounter. This may involve working with the development team to resolve complex issues.
- Resolving customer complaints: You will need to be skilled in managing customer complaints and concerns, working to find solutions that satisfy customers while still aligning with company policies.
- Documenting customer interactions: You will be responsible for accurately documenting customer interactions, including any issues they raise and how those issues were resolved.
- Collaborating with the development team: You may work closely with the development team to provide feedback on customer issues and help improve the overall customer experience.
- Staying up-to-date on product updates: You will need to stay up-to-date on product updates, and new features, and be able to communicate those changes to customers effectively.
Requirements:
- Previous experience in a customer support or customer service role is preferred.
- Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
- Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
- Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
- Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
- Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
- Solid computer literacy, including proficiency in MS Office applications.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
- Strong team player with the ability to collaborate effectively with colleagues across departments.
- A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
Job Details
M-tech is a pioneering software company renowned for its innovative solutions. With a brilliant team of engineers and a commitment to excellence, M-tech creates tailored software for diverse industries. The company's dynamic R&D drives breakthroughs in AI, blockchain, and more. Transparent, collaborative, and forward-thinking, M-tech leads the tech landscape, shaping businesses and fostering lasting partnerships.
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