Live Chat Agent Trainer

Are you a dynamic and enthusiastic professional with a knack for coaching and training? LiveGreeter, located in Lahore, is in search of a talented individual to join our team as a Live Chat Agent Trainer.

Responsibilities:

Conduct training sessions for new and existing live chat agents, focusing on customer service skills, product knowledge, and communication techniques.
Develop training materials, manuals, and presentations to facilitate effective learning.
Provide constructive feedback and guidance to agents to enhance their performance and customer satisfaction.
Monitor agent performance and provide ongoing support and coaching as needed.

Qualifications:

1-2 years of experience in training or coaching roles, preferably in a customer service or sales environment.
Excellent communication skills, both verbal and written.
Strong understanding of live chat platforms and customer service best practices.
Ability to adapt training methods to accommodate different learning styles.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and growth.
Collaborative and supportive work environment.

If you're passionate about helping others succeed and thrive in a fast-paced environment, apply now to join our team as a Live Chat Agent Trainer at LiveGreeter!

Skills

Supervision Skills Team Management Operations Management

Job Details

Industry:

Information Technology

Functional Area:

Teachers/Education, Training & Development

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Jul 15, 2024

Posting Date:

Jun 14, 2024

LiveGreeter

Information Technology · 51-100 employees - Lahore

Live Greeter is a Live Chat Company based in Lahore, Pakistan. The company provides online customer service and support through live chat to businesses all over the world. Live Greeter has helped companies across various industries deliver better online experience to their website visitors. Our team of dedicated professionals plays a key role in improving the web visitor experience, helping clients expand their business.