Chat Support Operator

We are looking for a skilled Chat Operator to provide exceptional customer support and real-time assistance to our clients through our chat platforms. As a Chat Operator, you’ll act as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring an outstanding customer experience. This role requires strong communication skills, empathy, and the ability to navigate conversations professionally and efficiently.

Key Responsibilities:

Respond promptly to customer inquiries via chat, providing accurate, clear, and friendly responses.
Assist customers with product and service-related questions, order inquiries, account issues, and troubleshooting.
Provide personalized customer support, addressing customer needs with patience and professionalism.
Identify and escalate complex or unresolved issues to the appropriate team members or supervisors.
Record and log customer interactions accurately, ensuring a comprehensive customer record for future reference.
Collaborate with other team members to provide a seamless and consistent customer experience.
Maintain up-to-date knowledge of company products, services, and promotions.

Requirements:

Proven experience in a customer service, call center, or chat support role.
Excellent written communication skills with attention to detail.
Ability to multitask and manage multiple conversations simultaneously.
Problem-solving skills with a focus on customer satisfaction.
High level of empathy and patience in dealing with customers.

Skills

Fluent in English Multitasking Skills Live Chat Handling

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

20 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulberg 3, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

Fresh - 3 Years

Apply Before:

Dec 13, 2024

Posting Date:

Nov 12, 2024

LiveGreeter

Information Technology · 51-100 employees - Lahore

Live Greeter is a Live Chat Company based in Lahore, Pakistan. The company provides online customer service and support through live chat to businesses all over the world. Live Greeter has helped companies across various industries deliver better online experience to their website visitors. Our team of dedicated professionals plays a key role in improving the web visitor experience, helping clients expand their business.