This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Feb 19, 2024 293 views
PKR. 30,000 - 80,000/Month
You will play a crucial role in ensuring an exceptional customer experience. This position involves handling inbound & outbound customer inquiries, resolving issues, and providing information about products or services.
Key Responsibilities:
- Answering incoming calls and addressing customer inquiries in a professional and courteous manner.
- Providing information about products or services, including pricing, availability, and benefits.
- Resolving customer issues and complaints, escalating to higher levels when necessary.
- Assisting customers with order placement, tracking, and returns.
- Documenting customer interactions and transactions accurately in the system.
- Collaborating with other departments to address customer needs and concerns.
- Meeting and exceeding performance targets for customer satisfaction, call resolution, and other relevant metrics.
- Staying informed about company products, services, and policies to provide accurate information to customers.
- Adhering to call center procedures, guidelines, and quality standards. Continuously improving product knowledge and customer service skills through training and development opportunities.
Requirements:
- High school diploma or Inter degree; additional education or certification is a plus.
- Fresher or Experience, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Strong problem-solving and decision-making abilities.
- Basic computer skills.
- Flexibility to work in a fast-paced and dynamic environment.
- Willingness to work for both Evening and Night Shifts.
Benefits:
- Training and Development
- Handsome Salaries and Compensation
- Performance Bonuses & Incentives
- Week Time Off
- Team Building Activities
- Language Premiums
- Enhanced Communication Skills
- Casual Dress Code
- Friendly Workspace and Environment
Job Details
Industry:
Functional Area:
Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 19, 2024
Posting Date:
Feb 19, 2024
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