Posted Nov 23, 2023 373 views
Job Overview:
We are seeking a dynamic and customer-focused individual to join our team as an Online Tourism Assistant. In this role, you will play a crucial part in enhancing the overall online experience for our customers, providing them with valuable information, and assistance, and ensuring their journey through our virtual tourism platform is seamless.
Responsibilities:
- Respond promptly and courteously to customer inquiries via online channels, including chat, email, and social media.
- Provide accurate and up-to-date information on various travel destinations, attractions, accommodations, and activities.
- Assist customers in planning and booking their travel itineraries, offering personalized recommendations based on their preferences.
- Troubleshoot and resolve customer issues effectively, ensuring a high level of satisfaction.
- Stay informed about travel trends, industry updates, and new destinations to provide informed assistance to customers.
- Collaborate with cross-functional teams to improve the online user experience and identify areas for enhancement.
- Update and maintain content on the online platform, ensuring accuracy and relevance.
- Monitor online reviews and feedback, addressing customer concerns and sharing positive testimonials with the team.
Qualifications:
- Previous experience in customer service, preferably in the travel or hospitality industry.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail to manage multiple customer interactions simultaneously.
- Familiarity with online booking systems and travel-related technology.
- Passion for travel and a comprehensive knowledge of popular tourist destinations.
- Ability to adapt to a dynamic work environment and handle challenges with a positive attitude.
- Proficiency in using communication and collaboration tools.
- Bachelor’s degree in a related field is a plus.
Benefits:
- Competitive salary
- Opportunities for professional development
- Flexible work hours
- Employee travel discounts
If you are passionate about travel, possess excellent customer service skills, and thrive in a fast-paced environment, we invite you to join our team and contribute to creating memorable online travel experiences for our customers. Apply now!
Job Details
Liberty Travel
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