Customer Support Supervisor

We are currently seeking a highly motivated individual for E-commerce Customer Support Supervisor. We are a seller of luxury bed linen. We have an energetic and fast-paced environment that is designed to offer the highest customer service available to our clients and employees. To help you learn and grow with the company on all levels. A fashion or textile background will be a plus but not required..

Key Responsibilities:

Provide efficient & accurate support to our customers through live chat, email, and phone politely and positively. Customer service supervisors must ensure that responses are accurate and provided promptly, regardless of the channel.
Supervise customer service team. Supervisory duties training and motivating staff to perform effectively. Customer service managers should also create an environment where employees feel valuable to the organization.
Develop policies and procedures. Policies and procedures make up the playbook that customer service agents follow to resolve customer inquiries. Policies and procedures must balance satisfying customer needs and supporting the goals of the organization.
Focus on customer satisfaction. This means addressing customer "pain points," adjusting policies and procedures, ensuring agents are well-trained, measuring customer satisfaction, and responding to customer feedback.
Develop goals and report progress. Progress toward the goals must also be reported at the individual, team, and department levels regularly.
Possess expert knowledge of brands, products, and brand policies.
Organized and reliable in following up with customers or shipping carriers regarding order issues, fulfillment, shipping, delivery, and returns when necessary.
Analyze customer feedback to provide marketing & fulfillment team insight to continue improving the backend operations.

We're looking for you to dig into insights that will keep our customer and social game on point through interaction with customers via online chatting, emails, or phone calls.

Requirements:

Candidate previously worked or working in call centers for the USA or UK.
Exceptional communication skills in English. Proven working experience in the customer service area.
Ability to bring sales from live customer conversation/chat.
Ability to think strategically and make decisions.
Strong customer handling skills.
Ability to work independently.
Very good communication (verbal and written) and interpersonal skills
Planning and organization skills
Problem-solving skills
Independent as well as team-working skills.

Qualifications:

Relevant experience in online customer service is required (live chat, email, & phone)
Excellent oral and written communication skills
Self-motivated team player with a positive can-do attitude who is a problem solver & can resolve issues efficiently and accurately
Fast, accurate typing skills with good grammar and spelling
Polite with good social skills
Experience in textiles or home interiors is a plus.

Education: Master's (Preferred)

Experience: Customer Support: 2 years (Preferred)

Pay: Rs30,000.00 - Rs45,000.00 per month