Posted Jun 08, 2026 60 views
Knox Solar Pvt Ltd is looking for an experienced Services Head to lead and oversee the entire services department. This role involves managing a team of 25 persons and driving strategic initiatives to enhance customer satisfaction and operational excellence. The ideal candidate brings at least five years of experience in service leadership, demonstrating strong capabilities in customer relationship management, strategic planning, and continuous process improvement.
The Services Head is responsible for developing service strategies that align with the company's goals and ensuring high-quality service delivery. This position requires effective team leadership to motivate and guide team members while fostering collaboration and efficiency. The candidate will act as a key liaison between customers and the company, ensuring their needs are understood and addressed promptly to maintain long-term business relationships.
Responsibilities
- Lead and manage a team of 25 service professionals, fostering a positive and productive work environment.
- Develop and implement strategic plans to enhance service delivery and customer satisfaction.
- Oversee customer relationship management to build strong, lasting partnerships.
- Continuously evaluate and improve service processes to optimize efficiency and quality.
- Coordinate with other departments to ensure seamless service operations and support company objectives.
- Monitor service performance metrics and take proactive actions to address any issues.
- Train and mentor team members to develop their skills and improve overall team performance.
- Manage resource allocation effectively to meet service demands and project deadlines.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Handle escalated customer issues with professionalism and prompt resolution.
- Prepare regular reports on service activities, challenges, and achievements for senior management.
- Stay updated with industry trends and incorporate best practices into service operations.
Skills
Knox Solar Pvt Ltd
Solar
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