Posted Mar 14, 2024 1223 views
JWe are seeking a talented individual to join our team as a Data Analyst and Customer Service Specialist. This role will involve analyzing customer data to derive insights and trends while also providing exceptional customer service to ensure a positive experience for our clients. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality service.
Responsibilities:
Data Analysis:
- Utilize advanced Excel functions including macros, pivot tables, VLOOKUPs, and other formulas to manipulate and analyze large datasets effectively.
- Collect, clean, and analyze customer data using statistical techniques and software tools.
- Identify patterns, trends, and correlations in the data to inform business decisions and improve customer experience.
- Develop reports and visualizations to present findings to stakeholders.
- Continuously monitor data quality and integrity to ensure accuracy and reliability.
Customer Service:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media channels.
- Provide product information, resolve issues, and address customer concerns in a timely and effective manner.
- Maintain a high level of customer satisfaction by delivering personalized and empathetic support.
- Collaborate with other teams, such as sales and product development, to address customer needs and improve overall service.
Process Improvement:
- Identify opportunities to streamline processes and improve efficiency in data analysis and customer service operations.
- Recommend and implement solutions to enhance the customer experience and drive business growth.
- Document procedures and best practices to ensure consistency and scalability.
Requirements:
- Bachelor’s degree.
- Proven experience (1-3 years) in advance excel.
- Strong analytical skills with proficiency in excel analytics.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
- Customer-centric mindset with a focus on delivering exceptional service and building positive relationships.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and quality.
- Experience with customer relationship management (CRM) systems is a plus.
- Knowledge of data visualization tools such as Tableau or Power BI is desirable.
- Ability to work effectively both independently and collaboratively within a team.
Position Type: Full-time, remote.
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