System Operator (Reservation)

The System Operator (Reservation) at Jupitours plays a crucial role in managing hotel and travel booking processes using advanced reservation systems. This role requires operating reservation systems efficiently to secure accurate bookings while maintaining detailed records and coordinating with hotels and travel suppliers. The position demands an individual with intermediate experience in reservation operations, strong attention to detail, and the ability to manage multiple reservations simultaneously under pressure. The ideal candidate holds a bachelor's degree or equivalent and possesses solid knowledge of booking management software and travel-related reservation systems including the Amadeus Reservation System. In this role, the System Operator collaborates closely with internal teams and external vendors to ensure seamless booking management and operation of reservation systems. The Operator maintains booking records, tracks reservations, and coordinates with suppliers to guarantee the accuracy and timeliness of travel arrangements. Emphasis is placed on effective communication, organizational skills, and problem-solving capabilities to uphold the high standards expected by Jupitours. This position does not involve managing a team but requires effective collaboration within a dynamic work environment.
Responsibilities

Manage hotel reservations and booking requests accurately.
Enter, update, and maintain booking records in the reservation system.
Track reservation status and ensure timely confirmations.
Coordinate with hotels and suppliers for booking confirmations and amendments.
Maintain accurate booking and client records.
Perform basic bookkeeping and update reservation-related financial records.
Prepare and update daily booking reports using Microsoft Excel and Google Sheets.
Verify reservation details and ensure data accuracy.
Respond to booking inquiries and provide reservation support to the team.
Maintain proper documentation and organize reservation files.
Coordinate with internal departments to ensure smooth booking operations.
Follow company procedures and maintain confidentiality of booking information.