Posted Jun 09, 2026 152 views
About the Job
Job Title: IT Operations Associate
Grade: Level 6 and equivalent
Duty Station: Multiple Locations within Pakistan
Deadline of Application: 18 June 2026
Link to Apply: ********************************************
This Vacancy Announcement is for Pakistan Nationals Only.
Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.
JOB PURPOSE
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
EDUCATION & EXPERIENCE
Education:
Completion of secondary school education. A post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related functional area. IT certifications like Microsoft, Cisco and ITIL are also desirable.
Experience:
• 6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations.• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.• Has experience participating in country office procurement/budgeting process.
Language:
Fluency in both oral and written communication in English and Urdu.
HOW TO APPLY
To be considered, interested candidates are invited to apply via (https:********************************************). Only short-listed candidates will be contacted.
Job Details
United Nations Pakistan
Pakistan and the UN System have enjoyed a long period of collaboration which began when the country joined the United Nations on 30th September, 1947. During the years that followed, there was a steady increase in UN-sponsored development cooperation in Pakistan, and a steady increase in the number of UN agencies represented in the country. Throughout, Pakistan has been an active member of the UN, both at the inter-government level and as a provider of personnel to the international civil service. Pakistan has also been a consistent financial contributor to the UN development system.
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