The Guest Relations Officer is responsible for ensuring guests have an enjoyable dining experience at the restaurant. The GRO is expected to maintain a positive and professional attitude at all times and work towards building a loyal customer base for the restaurant.

Responsibilities:

  • Greet and welcome guests as they arrive at the restaurant
  • Manage reservations and ensure guests are seated promptly
  • Respond to guest inquiries, concerns, and complaints in a timely and professional manner
  • Build strong relationships with guests to enhance their dining experience and encourage repeat business
  • Ensure guests are aware of restaurant promotions and special events
  • Assist with organizing and managing events at the restaurant
  • Work with other staff members to ensure the restaurant is running smoothly
  • Maintain accurate guest records and compile reports as required

Requirements:

  • A minimum of a high school diploma or equivalent
  • Proven customer service experience in the restaurant or hospitality industry
  • Strong communication and interpersonal skills
  • Ability to remain calm under pressure
  • Excellent organizational and time-management skills
  • Flexibility to work during weekends and holidays
  • Fluent in English and any other relevant languages
  • Experience in a similar role is an added advantage

Job Details

Job Channel:
Industry:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jun 12, 2023
Posting Date:
May 11, 2023

Jawa Foods

Food & Beverages · 1001-1500 employees - Lahore, Raiwind

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