Complaint Attendant/ Customer Services Officer

Izhar Monnoo Developers Pvt Ltd

Lahore , Pakistan

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Posted Jul 24, 2026 61 views Report Job

Izhar Monnoo Developers Pvt Ltd is seeking a diligent and customer-focused Complaint Attendant/Customer Services Officer to join our team. The ideal candidate will have 1 to 2 years of experience in complaint handling or reception, demonstrating strong skills in managing customer interactions and resolving issues effectively. This role involves actively listening to customer complaints, leveraging complaint management systems and CRM software to track and manage feedback, and ensuring customer satisfaction through clear, polite, and timely communication. The successful applicant thrives in a dynamic environment, handles complaints across multiple communication channels, and maintains accurate data entry related to customer interactions. This role does not involve team management but requires excellent coordination and communication skills to collaborate with various internal departments. The Complaint Attendant/Customer Services Officer supports the companys commitment to superior customer service by promptly addressing customer concerns, analyzing feedback to identify recurring issues, and recommending improvements to enhance the overall customer experience. This position demands a proactive approach, attention to detail, and the ability to work independently while supporting organizational goals.
Responsibilities

Receive and document customer complaints via multiple communication channels, including phone, email, and in-person interactions.
Utilize CRM software and complaint management systems to log and track each complaint from initiation through resolution.
Actively listen to customer concerns to understand the issue thoroughly and provide empathetic responses.
Coordinate with internal departments to facilitate timely and effective resolution of complaints while keeping the customer informed of progress.
Manage customer feedback data in MS Excel and other relevant tools to analyze trends and identify areas for service improvement.
Ensure all customer interactions are recorded accurately with relevant details for future reference and reporting purposes.
Maintain up-to-date knowledge of company policies, procedures, and products to provide accurate information to customers during complaint resolution.
Follow up with customers post-resolution to confirm satisfaction and gather additional feedback.
Assist in the continuous improvement of complaint handling processes and customer service management methodologies.
Maintain professionalism and confidentiality while handling sensitive customer information.
Support administrative tasks related to customer service, including data entry, filing, and generating regular reports on complaint metrics and resolutions.
Adhere to company standards for quality and responsiveness in all customer service activities.