The IT Systems and Business Application Coordinator plays a vital role in managing and supporting the organization's IT infrastructure and business applications. This position focuses on the coordination and administration of various IT and communication systems such as email services, domain and DNS management, website hosting, and hardware integrations. The role requires overseeing technical documentation, managing software licenses and subscriptions, and maintaining operational records to ensure smooth and secure IT workflows across departments. This position demands an individual who is detail-oriented, with strong organizational and communication skills to handle cross-departmental coordination efficiently.
This role requires a candidate with at least five years of experience in technical operations, IT administration, or project coordination. While the role involves coordinating multiple stakeholders, vendors, and internal teams, it does not include team management responsibilities. The successful candidate will be responsible for maintaining confidentiality and information security compliance while facilitating regulatory requirements, billing verification, and vendor contract administration. The position requires a practical understanding of system administration, telecommunications, and IT regulatory compliance to ensure all IT and communication systems run reliably and effectively.
Responsibilities
- Coordinate IT systems and business applications to ensure seamless operation across the organization.
- Manage communication systems and CCTV infrastructure to maintain security and operational effectiveness.
- Oversee office automation and implement technology-related projects to improve efficiency.
- Administer email services, manage domain, DNS, and SSL certificates to support organizational needs.
- Manage website hosting and digital platform administration for internal and external use.
- Coordinate account and portal administration including Google, Apple, Meta, WhatsApp Business, and Firebase.
- Facilitate application publishing processes and ensure compliance with platform standards.
- Support hardware, IoT devices, and third-party system integration activities for optimized system performance.
- Provide system administration support including managing user accounts and handling access requests.
- Maintain and update technical documentation such as standard operating procedures, policies, workflows, ERDs, and architecture diagrams.
- Track inventory and operational records accurately to support audit and maintenance activities.
- Prepare official correspondence, reports, proposals, and presentations to facilitate communication and project updates.
- Verify billing and invoice accuracy in coordination with relevant departments to ensure financial accountability.
- Maintain procurement documentation and monitor software licensing, subscription renewals, and AMC contracts.
- Coordinate with vendors for contract management, service delivery, and performance monitoring.
- Ensure compliance with telecommunications and IT regulatory requirements including maintenance of licenses and approvals.
- Monitor ongoing tasks and project progress, providing regular updates to stakeholders.
- Facilitate cross-departmental coordination with internal teams, consultants, contractors, and service providers.
- Maintain a strong confidentiality and information security mindset to protect organizational data.
- Demonstrate strong follow-up and communication skills to ensure timely completion of tasks and resolution of issues.
Skills
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