This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted May 30, 2024 430 views
- Responsible for providing specialist IT Service Desk Support to carry out high quality investigative, diagnosis and test procedures to resolve IT incidents working to KPI's and SLA targets while keeping a high level of customer satisfaction.
- You will be providing support to our key workers in an IT service desk environment.
- To be adaptable and have a positive approach to change and change management techniques, to improve efficiency of the department and overall company performance.
- To build and support Desktop PCs, Laptops, Smartphones and resolve requests and incidents.
- To ensure that users are fully supported in their day-to-day use of IT and to perform installations of IT equipment.
- To support the provisioning/deployment of new equipment and users including account creation and password resets.
- To provide support for projects which will include installations, moves and changes of devices and the software on those devices.
- To assist with stock maintenance including preparing equipment for delivery to the end user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.
Technical skill set:
- Active Directory Administration
- Exchange Online, One Drive, SharePoint Administration
- Microsoft Office application suite (O365)
- Microsoft Windows Operating Systems (Windows 10)
- Desktop, Laptop, iOS devices and their components
- Good working knowledge of MDM Solutions
- Good Working knowledge of Firewalls such as Sophos, Sonicwall and Uplevel etc
- Remote Desktop Server
- Hyper-V and VMWare
- VOIP
Role:
- Ability to deal with various types of calls from colleagues and Clients.
- Keeping colleagues updated on the progress of their tickets.
- Managing your personal Engineer queue to ensure all your tickets are progressing.
- Escalating tickets within a good time if they need more Technical focus..
- Ability to take ownership of tickets
- Ability to work under pressure
- Working to schedules & set deadlines
- Meeting the set Service desk Objectives consistently
- Adaptive and able to learn new things quickly
Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent written and verbal communication skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS degree in Information Technology, Computer Science or equivalent
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Jun 30, 2024
Posting Date:
May 30, 2024
IT Support 247
Information Technology · 11-50 employees - Karachi
..
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
