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Posted May 30, 2024 431 views
- Responsible for providing specialist IT Service Desk Support to carry out high quality investigative, diagnosis and test procedures to resolve IT incidents working to KPI's and SLA targets while keeping a high level of customer satisfaction.
- You will be providing support to our key workers in an IT service desk environment.
- To be adaptable and have a positive approach to change and change management techniques, to improve efficiency of the department and overall company performance.
- To build and support Desktop PCs, Laptops, Smartphones and resolve requests and incidents.
- To ensure that users are fully supported in their day-to-day use of IT and to perform installations of IT equipment.
- To support the provisioning/deployment of new equipment and users including account creation and password resets.
- To provide support for projects which will include installations, moves and changes of devices and the software on those devices.
- To assist with stock maintenance including preparing equipment for delivery to the end user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.
Technical skill set:
- Active Directory Administration
- Exchange Online, One Drive, SharePoint Administration
- Microsoft Office application suite (O365)
- Microsoft Windows Operating Systems (Windows 10)
- Desktop, Laptop, iOS devices and their components
- Good working knowledge of MDM Solutions
- Good Working knowledge of Firewalls such as Sophos, Sonicwall and Uplevel etc
- Remote Desktop Server
- Hyper-V and VMWare
- VOIP
Role:
- Ability to deal with various types of calls from colleagues and Clients.
- Keeping colleagues updated on the progress of their tickets.
- Managing your personal Engineer queue to ensure all your tickets are progressing.
- Escalating tickets within a good time if they need more Technical focus..
- Ability to take ownership of tickets
- Ability to work under pressure
- Working to schedules & set deadlines
- Meeting the set Service desk Objectives consistently
- Adaptive and able to learn new things quickly
Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent written and verbal communication skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS degree in Information Technology, Computer Science or equivalent
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Jun 30, 2024
Posting Date:
May 30, 2024
IT Support 247
Information Technology · 11-50 employees - Karachi
..
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