Customer Support Representative

IR Solutions

Multiple Cities, Pakistan

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Posted Aug 07, 2026 122 views Report Job

PKR. 70,000 - 70,000/Month

Join IR Solutions as a Customer Support representative, where you will play a vital role in addressing customer needs and ensuring their satisfaction with our services. This role requires excellent communication skills and proficiency in Customer Relationship Management (CRM) systems to handle inquiries effectively and provide timely solutions. The position operates primarily during night shifts, from 9 pm to 6 am, and offers flexible working options for employees, working from the office environment. Although managing a team is not part of this role, you will collaborate closely with other team members to maintain high service standards and contribute to a positive customer experience. In this role, you will be responsible for managing customer interactions through various communication channels, resolving issues and escalating as needed to appropriate departments. Your ability to build strong customer relationships and demonstrate empathy will be crucial in addressing concerns and enhancing customer loyalty. Having your own laptop is advantageous but not mandatory. Candidates with at least one year of relevant experience are encouraged to apply immediately, as the company urgently requires capable individuals to join the team and help maintain exceptional customer service delivery.

Intelli-Rational Solutions

We help ambitious businesses grow through three core pillars: smart Digital Marketing, efficient Administrative Support, and exceptional Customer Service.

Whether you need more leads, a team to handle your back-office, or dedicated customer care specialists, Intelli-Rational Solutions delivers results you can measure.

Responsibilities

Respond to customer inquiries promptly through phone, email, and chat platforms.
Utilize Customer Relationship Management (CRM) software to log interactions, track issues, and ensure follow-up actions.
Resolve customer complaints and issues efficiently, escalating complex problems to senior support staff when necessary.
Maintain clear and accurate documentation of customer interactions to support service quality and reporting.
Collaborate with different departments to provide solutions and improve overall customer satisfaction.
Work night shifts primarily from 9 pm to 6 am while adhering to company policies and procedures.
Adapt to flexible working arrangements, particularly supporting female employees’ work-life balance within the office setting.
Continuously update skills related to product knowledge, CRM tools, and customer service techniques to enhance support effectiveness.
Support team efforts by sharing feedback and best practices to improve customer service processes.
Maintain professionalism, empathy, and patience in all customer interactions to enhance the company’s reputation.

Skills

Customer Relationship Management (CRM) Communication Skills Problem Solving Time Management Conflict Resolution Active Listening Strong Interpersonal Skills Multitasking

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Sep 07, 2026

Posting Date:

Aug 07, 2026

IR Solutions

· 1-10 employees - Islamabad, Rawalpindi

We are an IT company providing several web related services. Our main area of expertise is web application development but we also provide other services such as data entry, web surfing and ad posting. We are a growing company and in future we would offer several other services related to internet. We believe in providing quality products and services to our valuable clients. Right now, the company has many satisfied clients and the number of clients is growing day by day.