Posted Jul 05, 2021 14 views
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
NIGHT SHIFT 08:00 PM to 05:00 AM
Responsibilities
- Manage large amounts of outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, provide solutions and/or alternatives.
- Seize opportunities to up sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets.
Requirements
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively -High school degree
Job Details
Invision BPO
.
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