Your primary responsibilities will include assisting customers with inquiries, processing orders, and identifying opportunities for upselling or cross-selling. This position is ideal for enthusiastic and customer-focused individuals who excel in English communication, have a strong background in online sales, and are dedicated to converting leads into confirmed customers.
Responsibilities:
- Inbound and Outbound Calls: Handle a high volume of inbound and outbound calls via WhatsApp, providing excellent customer service and sales support.
- Lead Conversion: Monitor and engage with potential leads through WhatsApp and Meta platforms, aiming to convert them into confirmed customers.
- Customer Engagement: Act as the primary point of contact for customers and leads, addressing inquiries, providing product and service information, and resolving concerns professionally and efficiently.
- Sales Conversion: Use persuasive communication and product knowledge to convert leads into confirmed sales, meeting or exceeding daily and monthly sales targets.Data Management: Maintain accurate and organized records of customer interactions, transactions, and lead information using CRM software.
- Product Knowledge: Stay up-to-date on product offerings, features, and benefits to effectively communicate and upsell to customers.
- Feedback and Improvement: Provide feedback on customer preferences, sales strategies, and opportunities for improvement to contribute to the overall success of the sales team.
Qualifications:
- Exceptional proficiency in spoken and written English is essential to effectively communicate with customers and leads.
- Proven experience in online sales and lead conversion, with a track record of meeting or exceeding sales targets.Strong customer service skills, including active listening, problem-solving, and empathy, to provide an outstanding customer experience.
- Excellent communication skills with the ability to build rapport and establish trust with customers and leads.
- Proficiency in using WhatsApp for business, Meta platforms, CRM software, and other relevant online tools.Self-motivated, goal-oriented, and resilient, with a passion for achieving and exceeding sales goals.
- Willingness to adapt to changing customer needs and evolving sales strategies
- Flexible to work on varying shifts, including evenings and weekends as needed
- Ability to collaborate effectively with the sales team and provide valuable insights for collective success.
Compensation: Competitive base salary, commensurate with experience.
Job Details
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