Posted May 23, 2024 804 views
Role Overview:
Join our team as a Head of Customer Experience and Operations Strategy and play a key role in managing the day-to-day operations of the company, ensuring efficiency and effectiveness in all processes. This role requires a strategic thinker with a strong customer service and operational background, excellent communication skills, and the ability to manage client relationships.
Key Responsibilities:
● Oversee the daily operations of the company, including pre-production, production, post-production and client services.
● Develop and implement operational policies and procedures to enhance productivity and efficiency.
● Monitor and analyze operational performance metrics to identify areas for improvement.
● Lead and facilitate client calls.
● Maintain strong relationships with clients, understanding their requirements and providing tailored solutions, while driving client engagement and satisfaction through effective communication and service delivery.
● Collaborate with the sales and finance teams to ensure seamless project execution and client retention.
● Lead and mentor the customer success and creative team fostering a culture of excellence, collaboration, and continuous improvement.
● Work closely with the executive team to develop and execute operational strategies that align with the company’s goals and objectives.
● Identify and address operational issues proactively, developing innovative solutions to problems.
● Implement quality control processes and regularly review project outcomes to identify areas for improvement.
Requirements:
● The ability to handle a high volume of tasks efficiently.
● The Head of Operations must possess an obsessive focus on task completion, meticulous tracking, and punctual delivery.
● Proven experience in a customer services role.
● Strong strategic thinking and planning abilities. Excellent problem-solving and decision-making skills.
● Exceptional client relationship management and communication skills.
● Demonstrated ability to lead, mentor, and develop high-performing teams.
● A willingness to dive deep into the world of project management and AI tools, with a mindset geared towards continuous improvement.
● Excellent communication skills in English are essential for this role.
Compensation and Incentives:
● Base monthly salary: USD 700.
● Past probation pay: USD 900.
● Monthly Home Internet allowance: USD 25
● Quarterly personal and company performance bonuses of up to 25% of base compensation. (Up to USD 335 per quarter )
● Employee Referral bonus of USD 45
● Eid Holiday Bonus of USD 170
● Paid time off for holidays and sick leave – A total of 28 days
Why Join INhouse Video?
● Remote work flexibility.
● A culture of innovation and creativity.
● Significant growth and career advancement potential.
● Be part of an innovative company leading the video content revolution for businesses.
Skills
Job Details
INhouse Video
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