Client Relations Associate

iNFINITI

Posted 4 days ago 148 views Report Job

PKR. 40,000 - 50,000/Month

About Us:

We are a dynamic and fast-growing digital agency specializing in website and mobile app design and development. Operating primarily through platforms like Fiverr and Upwork, we cater to a diverse range of clients globally. We are looking for a motivated and detail-oriented individual to join our team as a ClientRelations Associate.

Key Responsibilities:

Act as the first point of contact for incoming client queries on Fiverr, providing prompt and professional responses.
Guide potential clients through the onboarding process, ensuring a smooth transition from inquiry to project start.
Prepare and send accurate project quotes based on initial client discussions and requirements.
Collaborate with clients to understand their needs and document detailed project requirements.
Maintain regular communication with clients throughout the onboarding process, addressing any questions or concerns they may have.
Assist in upselling and cross-selling additional services to clients where appropriate.
Work closely with the project management and development teams to ensure that client expectations are communicated and met.

Qualifications and Skills:

Previous experience in client management, sales, or a related role, preferably in a digital agency environment.
Strong understanding of the Fiverr platform and how to effectively engage with clients.
Excellent communication skills, both written and verbal.
Ability to manage multiple queries and tasks simultaneously.
High attention to detail and strong organizational skills.
Proactive and customer-focused mindset.
Experience with CRM tools is a plus.

Benefits:

Opportunity to work with a talented and supportive team.
Room for growth and professional development.
Competitive compensation based on experience.

Skills

Communication Skills Queries Handling Quote Management Fiverr

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

4 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Oct 12, 2024

Posting Date:

Sep 13, 2024

iNFINITI

Information Technology · 51-100 employees - Islamabad

Our software and marketing company was founded in 2018 with the goal of helping businesses of all sizes grow and succeed. Our team of experienced developers and marketing professionals is dedicated to creating innovative solutions that drive results. Our software offerings include a range of tools to improve efficiency and productivity, including project management platforms, CRM systems, and marketing automation tools. We also offer a full suite of marketing services, including SEO, social media management, and email marketing, to help businesses reach and engage their target audiences. In just a few short years, we have established ourselves as a trusted partner for companies looking to streamline their operations and increase their online presence. We are always looking for new challenges and opportunities to make a difference for our clients. Connect with us to learn more about how we can help your business thrive.