Front Desk Officer

Independent Recruitment Consultant

Islamabad , Pakistan

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Posted Jul 29, 2026 142 views Report Job

PKR. 70,000 - 70,000/Month

The Front Desk Officer at Independent Recruitment Consultant plays a vital role as the first point of contact, welcoming and assisting clients and visitors with professionalism and warmth. This position requires managing walk-in visitors, phone calls, WhatsApp messages, and emails efficiently while providing accurate information about the companys services, pricing, and availability. The officer is responsible for scheduling meetings, maintaining logs and databases, and ensuring smooth communication between departments such as Sales, Operations, and Events to support seamless service delivery. This role demands strong organizational skills to keep the reception area orderly and manage incoming and outgoing correspondence effectively. The ideal candidate should possess at least one year of experience in reception or customer service, preferably in hospitality or events, along with excellent verbal and written communication skills in English. Flexibility to work during evenings, weekends, and holidays is essential to meet operational needs. Proficiency in Microsoft Office Suite aids in daily administrative tasks including data entry and report preparation. Although this position does not involve managing a team, it requires excellent interpersonal skills to handle customer complaints and queries professionally, contributing positively to the clients overall experience.
Responsibilities

Greet and assist clients and visitors with a professional and friendly demeanor.
Respond promptly and accurately to inquiries via walk-ins, phone, WhatsApp, and email regarding bookings, packages, and services.
Provide detailed and accurate information about venue services, pricing structures, and availability.
Schedule site visits and coordinate appointments for clients with the sales team ensuring smooth logistics.
Maintain and update visitor logs, booking diaries, and client databases meticulously to ensure accurate records.
Communicate effectively across departments including Sales, Operations, and Events to facilitate coordinated service delivery.
Manage incoming and outgoing mail, couriers, and correspondence efficiently to support office operations.
Prepare basic administrative reports and assist with general office duties as required.
Maintain cleanliness and organization of the reception area to present a welcoming environment at all times.
Handle customer complaints tactfully, resolving issues when possible, or escalating them appropriately to maintain customer satisfaction.