Inbound Telecom Calling Agent

Primeo Axis BPO LLP is seeking a dedicated full-time Inbound Telecom Calling Agent to join their team in Karachi. This on-site position operates during night shifts and focuses on providing excellent customer support through handling inbound telecom inquiries. The role involves addressing account and billing questions, explaining services clearly, managing documentation, and escalating issues when necessary. This opportunity is ideal for candidates with intermediate education who possess clear spoken English, basic computer skills, and a customer-oriented mindset.

Key Responsibilities
- Handle inbound calls related to telecom services, ensuring timely and accurate responses to customer inquiries.
- Address account and billing questions, providing clear explanations and resolving issues efficiently.
- Explain service features and options to customers to enhance their understanding and satisfaction.
- Maintain accurate documentation of customer interactions and transactions.
- Escalate complex issues to the appropriate departments while ensuring follow-up and resolution.

Required Qualifications
- Minimum intermediate level education.
- Clear and effective spoken English communication skills.
- Basic computer literacy, including familiarity with Customer Relationship Management (CRM) software.
- Strong customer-handling skills with a professional and courteous approach.
- Less than one year of relevant experience in a similar role.

Preferred Qualifications and Benefits
- While not explicitly stated, candidates with prior experience in telecom customer support or BPO environments may have an advantage.
- The position offers a competitive salary range of PKR 30,000 to PKR 80,000, reflecting performance and experience.
- Working in a reputable BPO firm provides opportunities for skill development and career growth within the customer service sector.

This role is well-suited for individuals seeking to build a career in telecom customer support and who are comfortable working night shifts in a professional office environment.