Inbound Retention Executive (Customer Support)

Prime BPO Telecommunications Headquarters

Rawalpindi , Pakistan

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Posted 3 days ago 8 views Report Job

PKR. 100,000 - 100,000/Month

PRIME BPO is seeking motivated and customer-focused individuals to join their MedAlert Campaign as Inbound Retention Executives. This full-time, office-based position is located in Rawalpindi and operates on a night shift schedule. The role is ideal for candidates with strong communication skills and a passion for customer retention and relationship management. Working in a dynamic BPO environment, successful candidates will contribute directly to enhancing customer satisfaction and supporting business growth.

Key Responsibilities:
- Handle inbound customer calls related to the MedAlert campaign.
- Assist customers with account inquiries, billing issues, and service-related questions.
- Identify customers considering cancellation and implement effective retention strategies.
- Build rapport with customers through empathy, professionalism, and active listening.
- Confidently address customer objections while highlighting the value and benefits of MedAlert services.
- Consistently achieve and exceed daily, weekly, and monthly retention targets.
- Maintain accurate records of customer interactions using the CRM system.
- Ensure compliance with campaign guidelines, company policies, and data security standards.
- Collaborate with team leaders and colleagues to improve retention performance and customer satisfaction.

Required Qualifications:
- Minimum of 6 months experience in a BPO, customer service, retention, or call center role.
- Excellent verbal communication skills in English.
- Strong active listening and customer handling abilities.
- Regular students are not eligible to apply.

Preferred Qualifications and Benefits:
- Competitive basic salary with uncapped performance bonuses.
- Additional incentives and rewards to recognize outstanding work.
- Training allowance to support skill development.
- Medical benefits to promote employee well-being.
- Gym and salon membership for personal care.
- Complimentary meals, coffee, and tea provided onsite.
- 12 to 16 paid leaves annually to support work-life balance.
- Opportunities for professional growth and career advancement within the company.

Walk-in interviews are encouraged for interested candidates and are conducted Monday to Friday from 6:00 PM to 12:00 AM at the office in Rawalpindi. This is an in-person role offering a starting salary of Rs100,000 per month. Join PRIME BPO to become part of a supportive team dedicated to delivering excellent customer retention services.