IT Support Officer For imtiaz Store

Imtiaz Supermarket

Islamabad , Faisalabad , Gujranwala , Lahore , Rawalpindi , Sialkot , Bahawalpur , Gujrat , Pakistan

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Posted 13 hours ago 112 views Report Job

As an IT Support Officer for Imtiaz Supermarket, you play a critical role in ensuring the seamless operation of all technology systems within the retail environment. You leverage your expertise in the Windows Operating System and network troubleshooting to provide exceptional support for both hardware and software issues, ensuring that all employees have the tools and resources they need to perform their jobs effectively. Your skills in remote desktop support and management of Active Directory contribute to maintaining an efficient work atmosphere, enabling smooth retail operations. With four years of experience in IT support, you understand the importance of resolving technical issues promptly to minimize downtime and enhance employee productivity. Collaborating with associates from various departments, you create a bridge between technology and retail operations, fostering a user-friendly environment that aligns with Imtiaz Supermarket's commitment to customer service and operational excellence.
Responsibilities

Provide technical support for Windows Operating Systems, ensuring all systems remain operational and up-to-date.
Troubleshoot network connectivity issues to maintain reliable internet and intranet access across the store.
Assist in hardware maintenance, addressing any equipment failures and ensuring all devices are in good working order.
Utilize Remote Desktop Protocol (RDP) and Virtual Network Computing (VNC) to remotely access and resolve user issues in a timely manner.
Manage user accounts and permissions through Active Directory, ensuring secure access to network resources.
Implement and monitor Windows troubleshooting tools to diagnose and solve software-related problems.
Document all support inquiries, resolutions, and procedures to enhance the knowledge base and improve future interactions.
Collaborate with other departments to address technology needs and suggest improvements that enhance operational efficiency.
Participate in IT-related training initiatives to stay informed about the latest technologies and best practices in the industry.
Assist in preparing and maintaining inventory of hardware and software assets, ensuring all resources are accounted for and replenished as needed.