Responsibilities of a Key Account Manager are:
Managing Key Accounts: Cultivating and maintaining relationships with key clients, understanding their needs, and acting as their primary point of contact.
Developing Account Plans: Creating strategic plans for each key account to outline goals, objectives, and strategies for growth.
Meeting Sales Targets: Collaborating with sales teams to achieve revenue targets by upselling, cross-selling, and identifying new business opportunities within key accounts.
Providing Customer Support: Addressing client inquiries, concerns, and issues promptly to ensure their satisfaction and maintain a positive relationship.
Market Analysis: Monitoring industry trends, competitive landscape, and client behavior to identify opportunities and risks.
Contract Management: Negotiating contracts, pricing, and terms with clients to ensure mutually beneficial agreements.
Reporting: Analyzing and reporting on sales performance, account progress, and potential growth opportunities to management.
Internal Collaboration: Coordinating with various departments to ensure the delivery of products, services, and solutions align with clients' needs.
Staying Updated: Continuously learning about the clients' industries, products, and services to provide expert advice and insights.
Overall, a Key Account Manager's role is pivotal in maintaining strong client relationships, driving revenue growth, and contributing to the company's overall success.
Immi Garments (Pvt) Ltd.