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Compliance Executive

I Gate Technologies

Posted Jun 03, 2024 325 views

Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
Taking personal ownership of /or allocating out all new escalations and ensuring resolution in a timely manner.
Ability to take over problematic or controversial escalations and/or deep dive into specific escalations or clusters of escalations where appropriate
Ensuring compliance with escalation procedures and SLAs.
Establishing effective working relationships with inter-dependents
Maintaining all relevant data repositories ensuring full data integrity and resolving any identified gap-analysis issues.
Producing, as required, metric reports and/or summary reports for the wider business teams.
Identify opportunities for process improvement within Account Health Support functional areas and work with relevant teams to drive change.
An Individual should have knowledge of Amazon “Voice of the Customer” dashboard to identify the Listing/Product concerns and raise the issue the concerned department to improve the listing/product quality.
Collaborate as part of a team to produce clear and detailed reports required by senior stakeholders.

Skills

Customer Service Report Writing Fluent in English Analytical Skills

Job Details

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Second Shift (Afternoon)

Job Type:

Full Time/Permanent

Department:

Customer Services (24/7)

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jul 04, 2024

Posting Date:

Jun 03, 2024

I Gate Technologies

E-Commerce / E- Business · 201-300 employees - Islamabad

iGate Technologies (Pvt) Limited, is one of the top most end-to-end E-commerce solution provider. iGate is driven to provide seamless experiences for their clients i.e. RDX Sports Today RDX sports (UK) can be seen as a top ranking brand on Amazon, EBAY, Walmart, Wish.com and various other marketplaces competing with or dominating brands that have been in the market since 1900s