Posted Aug 12, 2024 498 views
Oversee call center operations, ensuring exceptional patient service.
- Develop and implement protocols for handling patient concerns and complaints.
Train and manage call center staff.
Collaborate with hospital departments to resolve complex issues.
- Analyze call center data to identify trends and areas for improvement.
Ensure compliance with patient privacy regulations (HIPAA).
Qualifications:
- Minimum Bachelors degree in healthcare/business or a related field (preferred).
Minimum of 5 years of call center management experience.
Strong understanding of patient advocacy principles.
- Excellent communication, interpersonal, and conflict resolution skills.
Proficiency in call center software and data analysis tools.
Desired Skills:
Experience in healthcare call center operations.
Knowledge of patient billing and insurance matters.
Ability to analyze data and translate findings into actionable insights.
Job Details:
Experience: 5+ years
Work Timings: 9:00am - 6:00pm
Work Days: Monday-Friday
Benefits:
Health Insurance
Life Insurance
Eobi
Leaves: Annual, Casual & Sick
Annual increment based on performance
Mobile Allowance
Fuel
Job Details
HR WAYS (PRIVATE) LIMITED
HR WAYS (PRIVATE) LIMITED
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