Monitoring Solution Specialist

HR WAYS (PRIVATE) LIMITED

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PKR. 100,000 - 100,000/Month

Key Responsibilities

Monitoring Solution Deployment and Configuration:

Design, implement, and configure monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds, etc.) for applications, infrastructure, and network monitoring.
Set up monitoring agents, data collection, and alerting systems for critical IT assets, both on-premises and in the cloud.
Integrate monitoring systems with existing IT operations tools (e.g., ITSM, ticketing, and incident management systems) to automate alerts and incident responses.

System and Application Monitoring:

Develop and configure comprehensive monitoring strategies for all layers of IT systems, including Applications, hardware, operating systems, databases, and networks.
Ensure key metrics are captured, including system uptime, performance, transaction latency, resource utilization, error rates, and other business-critical indicators.
Monitor On-Premises, Cloud Environments (AWS, Azure, Google Cloud) and containerized applications (Docker, Kubernetes) to ensure optimal performance and resource utilization.

Alerting and Incident Management:

Design and implement alerting systems based on thresholds and key performance indicators (KPIs) to notify stakeholders of potential issues.
Investigate, troubleshoot, and resolve monitoring-related incidents, ensuring minimal system downtime and performance degradation.
Work with operations, development, and support teams to resolve system issues and improve the effectiveness of the monitoring solution.

Data Analytics and Reporting:

Collect and analyze monitoring data to identify trends, patterns, and potential risks to system availability and performance.
Develop custom dashboards and reports to visualize system performance, availability, and incident trends.
Provide actionable insights to improve system reliability and optimize resource allocation.

Continuous Improvement and Automation:

Continuously evaluate and improve monitoring coverage, ensuring new systems, applications, and technologies are properly monitored.
Automate monitoring tasks and workflows, including alert escalation, ticket creation, and issue resolution.
Keep abreast of industry best practices, new monitoring tools, and emerging technologies to enhance monitoring capabilities.

Collaboration and Cross-Functional Support:

Collaborate with infrastructure, DevOps, and security teams to ensure end to end visibility across the entire IT ecosystem.
Provide training and support to internal teams on how to interpret monitoring data and respond to alerts.
Act as a subject matter expert (SME) for monitoring systems, providing guidance on monitoring tool configuration, optimization, and troubleshooting.

Documentation and Knowledge Management:

Document monitoring system configurations, workflows, and processes for future reference and training.
Maintain a knowledge base of common issues, alerts, and resolutions to improve incident management efficiency.

Requirements:

Proven experience in deploying, configuring, and managing monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds etc.).
Hands-on experience with monitoring applications, systems, cloud environments (AWS, Azure, GCP), and containerized services (Docker, Kubernetes).
Experience with automated monitoring and incident response workflows, including integration with ITSM or ticketing systems.
Familiarity with Application, and infrastructure monitoring, including networks, servers, and storage systems.

Qualifications: