This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Aug 02, 2024 1506 views
We are looking for a proactive and dedicated Customer Success Manager to join our team.
- In this role, you will be responsible for ensuring our customers are satisfied and making the most out of our SaaS solutions.
- You will engage with customers through Zoom calls, provide timely support, follow up with in-trial users, and ensure customer happiness and retention.
Key Responsibilities:
- Customer Engagement: Conduct regular Zoom calls with customers to understand their needs, provide guidance, and ensure they are leveraging our SaaS solutions effectively.
- Customer Support: Offer prompt and effective assistance to customers when they encounter issues or have questions about our products.
- Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success from day one.
- Follow-ups: Regularly follow up with in-trial users and current customers to check on their progress, gather feedback, and offer additional support as needed.
- Customer Retention: Develop and implement strategies to increase customer satisfaction and retention, ensuring a high renewal rate.
- Feedback Collection: Gather and relay customer feedback to the product and development teams to help improve our offerings.
- Customer Education: Create and conduct webinars, training sessions, and other educational initiatives to help customers fully utilize our SaaS products.
- Reporting: Maintain accurate records of customer interactions and support activities, providing regular reports to management.
Requirements:
- Experience: Proven experience in customer success, customer support, or a related role, preferably in the SaaS industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Technical Proficiency: Comfortable with using Zoom and other virtual communication tools, as well as CRM and customer support software.
- Problem Solving: Strong problem-solving skills, with the ability to handle challenging situations calmly and effectively.
- Customer Centric: A genuine passion for helping customers and ensuring their success.
- Organization: Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
- Team Player: Ability to work collaboratively with cross-functional teams.
Preferred Qualifications:
- Education: Bachelor's degree in Business, Marketing, Communications, or a related field.
- SaaS Knowledge: Familiarity with SaaS products and the unique challenges and opportunities they present.
- Sales Experience: Experience in sales or account management is a plus.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Sep 03, 2024
Posting Date:
Aug 02, 2024
HR WAYS (PRIVATE) LIMITED
Recruitment / Employment Firms · 1-10 employees - Faisalabad, Islamabad, Karachi, Lahore, Rawalpindi
HR WAYS (PRIVATE) LIMITED
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Customer Success Agent - Remote
HR WAYS (PRIVATE) LIMITED, Multiple Cities, Pakistan
Posted Sep 04, 2024I found a job on Rozee!
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
