This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 23, 2024 303 views
PKR. 80,000 - 80,000/Month
Objectives of this Role:
- Offering assistance to The Company clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction.
- Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos.
- Funneling user voice to the product team using our community feedback page and Intercom tools.
- Take scheduled Zoom calls to offer assistance over screen share.
- Upsell to existing customers or find new leads and close sales.
- Identify and execute new strategies to boost MRR.
Daily Responsibilities:
- Handling Intercom chats
- Taking demo calls
- Creating bug reports
- Creating feature requests.
- Maintaining reporting sheets of daily activities.
- Clearing Compliance reviews.
- Keeping track of Churn and finding new ways to reduce that churn.
Monthly Responsibilities:
- Review Bugs reported and check their current status.
- Update the Feature Requests and where they stand in terms of implementation.
- Review monthly performance as per manager.
- Offer ideas on how to improve the overall customer experience.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
Required Skills and Qualifications:
- A bachelors degree in a relevant field and at-least 1 year exp. in a similar role.
- Strong verbal and written communication
- Strong drive to learn new tools and technologies.
- Curiosity to identify and resolve issues.
- Attention to detail.
- Analytical and process-oriented mindset
- Comfortable collaborating across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
Nice to Have:
- Familiarity with any CRM.
- Proficient in writing formal messages
- Familiarity with E-commerce platforms and SaaS-based businesses.
Other Details:
- Work Mode: Remote - Full Time
- Experience: 1+ years
- Days: Monday to Friday
- Timing: 10am - 6pm (8 hours) - Rotational Shift
- Benefits: Health Insurance and PTO
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Work from Home
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Oct 24, 2024
Posting Date:
Sep 23, 2024
HR WAYS (PRIVATE) LIMITED
Recruitment / Employment Firms · 1-10 employees - Lahore
HR WAYS (PRIVATE) LIMITED
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