This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Aug 07, 2024 395 views
Responsibilities:
- Oversee call center operations, ensuring exceptional patient service.
- Develop and implement protocols for handling patient concerns and complaints.
- Train and manage call center staff.
- Collaborate with hospital departments to resolve complex issues.
- Analyze call center data to identify trends and areas for improvement.
- Ensure compliance with patient privacy regulations (HIPAA).
Qualifications:
- Minimum Bachelors degree in healthcare/business or a related field (preferred).
- Minimum of 5 years of call center management experience.
- Strong understanding of patient advocacy principles.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in call center software and data analysis tools.
Desired Skills:
- Experience in healthcare call center operations.
- Knowledge of patient billing and insurance matters.
- Ability to analyze data and translate findings into actionable insights.
Benefits:
- Health Insurance
- Life Insurance
- Eobi
- Leaves: Annual, Casual & Sick
- Annual increment based on performance
- Mobile Allowance
- Fuel
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Sep 08, 2024
Posting Date:
Aug 07, 2024
HR WAYS (PRIVATE) LIMITED
Recruitment / Employment Firms · 1-10 employees - Islamabad
HR WAYS (PRIVATE) LIMITED
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