Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Introduce our delectable range of food products to potential customers over the phone
  • Use your passion for food to articulate the unique flavors and benefits of our offerings.
  • Take orders and process customer requests efficiently and accurately.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Fluent in English
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Jul 07, 2024
Posting Date:
Jun 06, 2024

Hot n Spicy

Hotel Management / Restaurants · 101-200 employees - Karachi

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