Junior IT Service Desk Officer

We are seeking a skilled Junior IT Service Desk Officer to join our team. He will be responsible for managing and maintaining the organization's end user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, and recommending upgrades and improvements as necessary.

Job Responsibilities

Hardware Troubleshooting: Diagnose and resolve issues related to computer hardware and peripherals.
Software Support: Provide assistance with the installation, configuration, and troubleshooting of software applications, including remote support for users (e.g., operating systems, productivity tools, antivirus).
Documentation: Maintain accurate records of technical support incidents and solutions.
Client Support: Handle incidents efficiently, communicating with end-users for timely resolution.
Teamwork: Collaborate effectively with team members to manage multiple open cases with reasonable priority.
Continuous Learning: Stay updated on the latest technologies and processes.
Adaptability: Be open to performing various tasks as assigned by management.

Key Requirements

Technical Proficiency: Possess a strong understanding of computer hardware, operating systems (Windows or Linux), and networking concepts. 1-3 years of hands-on experience is desirable.
Problem-Solving: Demonstrate exceptional problem-solving skills to effectively diagnose and resolve technical issues.
Communication: Exemplify excellent communication and interpersonal skills to interact effectively with end-users.
Attention to Detail: Maintain a meticulous approach to documentation and troubleshooting.
Adaptability: Be open to learning new technologies and processes.
Certifications (Optional): like Google IT Support Fundamentals, CCNA, or ITIL v4.
Personal Attributes: Demonstrate high integrity, dependability, punctuality, and discipline.

What we offer

Relentless learning and development roadmap
Great work ethics and organizational culture
Opportunities to create your success story

Skills

Troubleshooting Configuring Software IT Hardware Support Router Configuration Ticketing System Command

Job Details

Industry:

Information Technology

Functional Area:

Computer Networking

Total Positions:

2 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

P.E.C.H.S, Karachi, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Degree Title:

BSCS, Software Engineering, BE Telecommunication, DAE, BSIT

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Oct 06, 2024

Posting Date:

Sep 05, 2024

Horizon Technologies

Information Technology · 101-200 employees - Karachi

Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.